Together with Jean Lemba, Jacques founded AFSCS (African French Speaking Community Support) in 2005. At the time, both volunteered supporting their fellow members from the French community in Birmingham with interpretation, reading and responding to letters, attending appointments, making phone calls and anything else that was needed.
The organisation registered as a charity in 2012, with Jacques now holding the role of Chair of AFSCS. Jacques explains that the language barrier has the biggest impact on members of the French speaking communities in the area, thereby putting them at a major disadvantage, “Because of the language barrier, many people can't access mainstream services, don't understand what is going on, [such as with] the formation around COVID-19 and the COVID-19 vaccination. So this has been at the heart of the services we have been providing, including the social media studio, where we are doing many campaigns in French around all topics.”